Certificate in Customer Service Excellence Co-op

Toronto School of Management

Toronto, Ontario, Canada
Certificate in Customer Service Excellence Co-op
Duration2 Years
LevelBachelors Certificate Program
  • This 31-week program will train students to become a leader in delivering unparalleled customer service and experiences. With 12 weeks in a co-op placement in sector-related establishments such as hotels, restaurants, or other hospitality and tourism places, gain transferable skills in service excellence
  • Students will learn from industry experts on hospitality management such as front desk operations, food and beverage, and customer service. Students will develop core competencies such as problem-solving, relationship-building, leadership, and teamwork
  • Students will also stay on top of the most up-to-date developments in the hospitality industry while learning industry-recognized tools such as the Oracle Property Management system. The school also offers Co-op placement in a field related to the program
  • This program will allow students to:
    • Focus on the latest developments in the hospitality and tourism industry
    • Identify and understand the techniques and theoretical knowledge required in the modern hospitality and tourism environment
    • Develop competencies such as effective problem solving, communication skills, excellent customer service skills, leadership, and teamwork
    • Acquire the necessary knowledge and skills needed to be successful in the hospitality and tourism industry
Fees componentsAmount
Tuition & fees577400 INR
Insurance43305 INR
Technology, Books & Materials Fees14435 INR
Total57740 INR

Entry Criteria

Class 12thNo specific cutoff mentioned
  • Applicants must have an Ontario Secondary School Diploma or equivalent or be at least 18 years of age and pass the Wonderlic Test
ExamsTOEFL: 64

IELTS: 5

PTE: 42

Additional info
  • It is recommended that each student have access to a personal computer or laptop
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